Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions govern your access to and use of the inffeerarcas website and services. By accessing our website or engaging our AI development services, you agree to be bound by these terms.

inffeerarcas is a company registered in Singapore, providing artificial intelligence development services including supply chain intelligence systems, explainable AI consulting, and digital twin AI layers. These terms apply to all users of our website and clients of our services.

2. Definitions

For the purposes of these Terms:

• "Service" refers to AI development services provided by inffeerarcas, including consulting, model development, and system integration.
• "User" or "you" refers to any individual or entity accessing our website or services.
• "We", "us", or "our" refers to inffeerarcas.
• "Agreement" refers to these Terms and Conditions together with any engagement letters or service agreements.
• "Content" refers to all information, data, text, software, graphics, and materials available through our services.

3. Eligibility and Capacity

By using our services, you represent and warrant that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction
• You have the legal capacity and authority to enter into these terms
• If representing an organisation, you have the authority to bind that organisation to these terms
• Your use of our services complies with all applicable laws and regulations

4. Service Description

inffeerarcas provides AI development services tailored to operational contexts. Our services include:

4.1 AI for Supply Chain Intelligence

Development of predictive and analytical AI systems for supply chain operations, including demand forecasting, inventory optimisation, and scenario analysis.

4.2 Explainable AI Consulting

Advisory services focused on implementing transparency and explainability techniques for existing AI systems.

4.3 Digital Twin AI Layer

Design and development of AI capabilities that enhance digital twin environments with predictive modelling and anomaly detection.

Service availability, scope, and deliverables are defined in individual engagement agreements. We reserve the right to modify or discontinue services with reasonable notice.

5. User Responsibilities

5.1 Account Security

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

5.2 Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the operation of our services
• Upload or transmit viruses, malware, or other harmful code
• Collect or harvest information about other users without consent
• Misrepresent your identity or affiliation with any person or entity

5.3 Data Provision

For AI development engagements, you are responsible for ensuring you have the necessary rights and permissions to provide data for model training and validation purposes.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, software, methodologies, and materials provided by inffeerarcas remain our intellectual property or that of our licensors. These terms do not grant you any ownership rights to our intellectual property.

6.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purposes as specified in engagement agreements.

6.3 Client Data and Models

Models developed specifically for your organisation under an engagement agreement are licensed to you for use as defined in that agreement. You retain ownership of your proprietary data provided for model training.

6.4 Restrictions

You may not copy, modify, distribute, sell, or create derivative works from our materials without prior written consent.

7. Payment Terms

For paid services:

7.1 Pricing and Fees

Service fees are specified in engagement agreements. All fees are quoted in Singapore Dollars (SGD) unless otherwise stated.

7.2 Payment Schedule

Payment terms, including schedules and methods, are defined in individual engagement agreements. Typical terms include partial payment upon project commencement and balance upon completion.

7.3 Late Payment

Late payments may incur interest charges and may result in suspension of services until payment is received.

7.4 Refunds

Refund eligibility is determined based on the stage of project completion and circumstances of cancellation, as specified in engagement agreements.

8. Warranties and Disclaimers

8.1 Service Provision

We will provide services with reasonable skill and care in accordance with industry standards. However, AI systems are probabilistic in nature and we do not warrant specific performance outcomes.

8.2 Disclaimer of Warranties

To the extent permitted by law, our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.3 No Guarantee of Results

While we work to develop effective AI systems, we cannot guarantee specific business outcomes, performance improvements, or return on investment.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

9.1 Liability Cap

Our total liability arising from or related to these terms or our services shall not exceed the fees paid by you for the specific service giving rise to the liability in the 12 months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, or business opportunities, even if advised of the possibility of such damages.

9.3 Exceptions

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless inffeerarcas, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

11. Term and Termination

11.1 Term

These terms remain in effect while you access or use our services. Specific engagement terms are defined in individual service agreements.

11.2 Termination by You

You may discontinue use of our website at any time. Termination of service engagements is governed by the applicable engagement agreement.

11.3 Termination by Us

We may suspend or terminate your access to our services if you violate these terms or engage in conduct that we determine to be harmful to our business or other users.

11.4 Effect of Termination

Upon termination, your right to access and use our services ceases. Provisions regarding intellectual property, liability, indemnification, and dispute resolution survive termination.

12. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the course of our relationship. Specific confidentiality terms are detailed in engagement agreements and non-disclosure agreements where applicable.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

13. Dispute Resolution

13.1 Governing Law

These terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

13.2 Jurisdiction

Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

13.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt to resolve disputes through good faith negotiation.

14. General Provisions

14.1 Entire Agreement

These terms, together with any engagement agreements and referenced policies, constitute the entire agreement between you and inffeerarcas regarding use of our services.

14.2 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.

14.3 Waiver

Failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer these terms or any rights hereunder without our prior written consent. We may assign these terms without restriction.

14.5 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of government, or infrastructure failures.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date.

For material changes, we will provide notice through our website or via email to registered users. Your continued use of our services after changes constitutes acceptance of the modified terms.

If you do not agree to modified terms, you should discontinue use of our services.